internaltemplates/sop.md
SOP: <process name>
- Review
- quarterly
Purpose
Why this process exists and what it accomplishes. One paragraph.
Scope
What is included, and explicitly what is not.
RACI
| Step | Responsible | Accountable | Consulted | Informed |
|---|---|---|---|---|
Responsible does the work. Accountable answers for the outcome and is always exactly one person.
Process flow
<trigger> -> <step 1> -> <step 2> -> <done>
Steps
1.
- Who:
- When:
- How:
- Output:
2.
- Who:
- When:
- How:
- Output:
Exceptions and edge cases
| Situation | What to do |
|---|---|
This table is the most valuable part of the document. "Usually we do X, but when Y we do Z" is the knowledge nobody else has. Do not omit it.
Metrics
| Metric | Target | How measured |
|---|---|---|